The id+ card generally lasts around four to five years. It is important to take good care of your card. Store it in a protective card case to reduce the risk of damage.

Normal Wear and Tear
The id+ Office will replace non-functioning id+ cards that exhibit normal wear and tear at no charge. This is defined as any damage that may be caused by swiping the id+ card through authorized equipment.

• This may include:
• Horizontal wear on the magnetic stripe
• Clean horizontal break of the card (must have both pieces)

Improper Care
The id+ Office will charge a replacement fee for non-functioning id+ cards that were caused by improper care and/or handling.

• This may include:
• Vertical/horizontal gouges or scratches on magnetic stripe
• Vertical wear on the magnetic stripe
• Bent or curling cards
• Vertical break of card or ragged vertical/horizontal break
• Abnormal marks including teeth marks
• Equipment damage (ie...washer/dryer)

Note: The above examples are to be used as a general guideline and are not all-inclusive.

• Do Not:
• Mark or bend your card
• Punch holes in your card
• Scratch the magnetic strip on your card
• Use your card as an ice scraper
• Allow your card to rub against the raised lettering of other cards

Tampering (labels/stickers, burning/branding, or punching holes) with id+ cards and/or making color reproductions is prohibited (See AD24). Cards that are in violation of this policy will be assessed the replacement fee regardless of the overall condition of the card.

Replacement fee is assessed for lost or stolen id+ cards.