|
|
|
Frequently Asked Questions Jump to: General ID Questions | Banking
Questions | LionCash+ Questions Q: Do I HAVE to get a Penn State id+ card? A: Yes. Students, faculty, and staff must obtain a Penn State id+ card. Penn State Policy AD-24 states that you should carry your Penn State id+ card with you at all times. Presentation of the id+ card is required to access various University services or systems. The id+ card is your key to meal access, door access, time clocks, library services, and more… Q: Are wage payroll or affiliate employees eligible for a Penn State id+ card? A: Yes. You are eligible for an Affiliate, Penn State id+ card. Q: What do I need to bring with me? A: Valid photo identification, such as a driver’s license or passport, must be presented to obtain an id+ card. Newly hired employees must also present an “Authorization for Penn State id+ Card” form, which must be completed and signed by an authorized area Human Resource Representative. Q: Is there a charge for an id+ card? A: The first id+ card received is issued at no charge. Subsequent id+ cards replacing lost, stolen, or damaged id+ cards will be at the current replacement fee. Q: Do I have to activate all the different features on my id+ card (LionCash+, banking, etc.)? A: All the different features on the card are optional. You may choose to activate only the features you want. However, LionCash+ is the only method of payment accepted in the laundry machines on campus. Q: My card has been lost and/or stolen. How can I protect my funds? A: Click here for lost card procedures.
A: Yes, if you open a new PSU Student Plan account, or have an existing
account with PNC Bank, you can activate your id+ card to work just
like
an ATM card to access your PNC Bank account(s) wherever STAR
or PLUS are accepted.
Q: Is PNC Bank the only bank participating in the id+ program? A: Yes, PNC Bank is the exclusive banking partner of the id+ Card Program. Q: Will I be surcharged when I use my id+ card in an ATM? A: You will not be surcharged by PNC Bank if you use your id+
card at a PNC
Bank ATM. Other financial institutions or ATM operators
may charge for using their ATMs. Additionally, PNC Bank charges
may apply
for using
another financial institution's or ATM operator's ATMs.
Q: How can I link my id+ card to my PNC Bank account(s)? A: Card linking can be performed by a PNC Bank representative
at any PNC Bank branch or at the id+ Card Office in 103 HUB-Robeson
Center,
or by
calling 1-877-PNC-1000. You can also link your account on
the Web using PNC Bank's Account Link®. Click
here if you already have an Account Link® user ID and password. After you authenticate
you will go directly to the id+ linking page.
Q: Do I need a PIN number for my id+ Card to function at PNC Bank ATMs? A: Yes, you will need a Personal Indentification Number attached to your
id+ Card. Click
here for information about pinning your id+ card.
Q: How can I find out more about opening a PNC account and linking my id+ card? (LionCash+ Program may vary from campus to campus. Visit your local id+ Office for more detail.) Q: What is LionCash+? A: LionCash+ is an online, prepaid debit account that may be used to purchase goods or services at participating on- and off-campus locations. For more details click here. Q: Where can I use LionCash+? A: Cardholders can use LionCash+ funds at many on- and off-campus locations, which may include:
For a current list of locations that accept LionCash+, click here. Q: Are there any restrictions on the types of goods or services that can be purchased with LionCash+? A: LionCash+ cannot be used for the purchase of packaged alcohol or illicit drug paraphernalia. Also, merchants are prohibited from accepting LionCash+ in exchange for cash. Q: What are the benefits of LionCash+? A: There are many benefits to using LionCash+:
Q: How can I activate my LionCash+ account? A: LionCash+ accounts are activated by simply making an initial deposit into the account. Q: How do I add value to my LionCash+ account? A: You may make an initial deposit or add funds to an existing LionCash+ account by:
Q: Do the funds in my LionCash+ account carry over? A: LionCash+ funds carry over from semester to semester and from year to year as long as there is no period of inactivity greater than 12 months. Q: Can I use my A La Board meal plan points at LionCash+ locations? A: No. Your Penn State id+ card has two separate accounts. LionCash+ can be used in laundry, vending, and copy machines as well as at participating on- and off-campus locations. Whereas, A La Board points are restricted to on-campus food service locations only. Q: Can I use LionCash+ for telephone orders and deliveries? A: Yes. Merchants may manually enter your card number into their terminal for telephone orders and delivery; however, the merchant will require a visual inspection of the id+ card and obtain your signature for proper identification and authorization at the time of delivery. Q: I’ve lost my id+ card. What happens to the funds in my LionCash+ account ? A: Lost or stolen cards must be immediately deactivated using the id+ Online link or by calling your local id+ Office. Once your card has been deactivated, the funds on your lost or stolen card will be placed on hold until you receive a replacement id+ card. The new id+ card will be issued with a new 16-digit card number, and the funds on hold will be transferred to the new id+ card. The lost or stolen card will no longer be valid. Q: How can I receive a refund on my LionCash+ account? A: Requests for refunds will only be granted to students upon graduation, withdrawal from the University, or at the end of spring semester. Faculty and staff may obtain refunds upon request at any time. Refund forms may be obtained online and submitted to the id+ Office, 103 HUB. A $10 processing fee will be deducted from each refund. In addition, all University debts must be satisfied prior to a refund being processed. All requests for refunds upon graduation, withdrawal from the University, or termination of employment must be received within ninety (90) days of graduation, withdrawal, or termination. Any funds left in the account longer than ninety (90) days are forfeited and become the property of the University. |